Privacy Policy

last Updated [21/ 7/2025]

At Reality Edge, your privacy is our priority. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you use our services or visit our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, and mailing address
Business details you provide via forms or quote requests
Usage data, cookies, and analytics from your visit to our site

2. How We Use Your Information

We use the information to:

Provide and improve our services
Respond to your inquiries and process orders
Send important updates, offers, and promotional content
Ensure compliance with legal obligations

We never sell your personal data.

3. Data Security

We implement appropriate security measures to protect your data. However, no system is 100% secure. You use our services at your own risk.

4. Sharing of Information

We may share your information:

With trusted partners who help us operate our business (under strict confidentiality)
When required by law or to protect our rights
With your consent

5. Cookies & Analytics

We use cookies and third-party tools (like Google Analytics) to understand how users interact with our site and improve the experience. You can control cookies via your browser settings.

6. Your Rights

You may:

Request access to the personal data we hold
Ask us to correct or delete your data
Opt out of marketing emails at any time

7. Contact Us

For any questions or concerns regarding your privacy, contact:

Harsh Sharma
📍 Alwar, Rajasthan, India – 301411
📧 realityedge@goldfishgateway.com
📧 realityedgehub@gmail.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date.

Terms and Conditions

Last updated on Aug 4 2025

For the purpose of these Terms and Conditions, The term "we", "us", "our" used anywhere on this page shall mean HARSH KUMAR SHARMA, whose registered/operational office is . "you", “your”, "user", “visitor” shall mean any natural or legal person who is visiting our website and/or agreed to purchase from us.

Your use of the website and/or purchase from us are governed by following Terms and Conditions:

The content of the pages of this website is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on our website and/or product pages is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our website and/or product pages meet your specific requirements.
Our website contains material which is owned by or licensed to us. This material includes, but are not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of information provided by us shall give rise to a claim for damages and/or be a criminal offense.
From time to time our website may also include links to other websites. These links are provided for your convenience to provide further information.
You may not create a link to our website from another website or document without HARSH KUMAR SHARMA’s prior written consent.
Any dispute arising out of use of our website and/or purchase with us and/or any engagement with us is subject to the laws of India .
We, shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Cancellation and refund

Cancellation and Refund

Last updated on Aug 4 2025

Reality Edge believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellations will be considered only if the request is made within 2 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
HARSH KUMAR SHARMA does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the HARSH KUMAR SHARMA, it’ll take 6-8 days for the refund to be processed to the end customer.

Shipping and Delivery

Last updated on Aug 4 2025

For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. HARSH KUMAR SHARMA is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 📧realityedgehub@gmail.com or realityedge@goldfishgateway.com .

Contact Us

You may contact us using the information below:

Merchant Legal entity name: HARSH KUMAR SHARMA
Registered Address: Alwar RAJASTHAN 301411

E-Mail ID: realityedge@goldfishgateway.com , realityedgehub@gmail.com

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy.

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more.

To learn more about this, check out our article “Creating a Privacy Policy”.